Return and Refund Policy

Last Updated: February 6, 2026

Thank you for shopping at Qefiira.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. We are committed to ensuring your satisfaction with every product you order from us.

1. Interpretation and Definitions

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:

• Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Qefiira.
• Goods: refer to the items offered for sale on the Service.
• Orders: mean a request by You to purchase Goods from Us.
• Service: refers to the Website, accessible from https://qefiira.com/.
• You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: Info@qefira.com
• By phone: +18713487111

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

3. Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days.
• The Goods are in the original packaging.
• The Goods are unused and in the same condition that you received them.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

4. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to our main office address:

Addis Ababa, Ethiopia
(Please contact us via email for the specific warehouse or return location instructions before shipping.)

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

5. Defective or Damaged Items

If you received a defective or damaged product, please contact us immediately so we can remedy the situation. In cases where the product is proven to be defective upon arrival, we will cover the return shipping costs and offer a full refund or exchange.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: Info@qefira.com
• By phone: +18713487111